Terms & Conditions
These terms of use apply to the use of our website, www.perfectionpaint.co.uk.
By browsing our website, including placing an order or creating an account, you agree to be bound by the following Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a Consumer.
General Terms and Conditions apply to all sales and delivery of products bought from this web site. This means that you accept these general terms and conditions therefore there will be no dispute.
If you do not fully agree to our Terms and Conditions, please do not use this Website.
Your personal details
We only use your personal information in accordance with our Privacy Policy.
Any information we collect from you will be used for the sole purpose of delivering your purchase to you and to improve our customer service. Your information whether public or private will not be sold, exchanged or transferred without your consent.
The email address you provide will be used to process your order and to update you on our products.
Registration
When placing an order you have the option to create an account through this website.
In return for allowing you to use the Perfection Paint website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Perfection Paint has is immediately null and void.
Availability
Perfection Paint will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Perfection Paint reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
Amending the Terms And Conditions of Use
Perfection Paint may add to, change or remove any part of these Terms and Conditions at any time. By continuing to use this website, you are indicating your acceptance of those changes. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
Use of the Site
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
Our Products
We make every effort to ensure that colour matches are accurate however, due to the nature of pigments and base materials there is a possibility of naturally occurring variance. It is also natural that colours will be affected by lighting and surface texture.
The images on our website, as much as possible, accurately display the colours of our paints. However, we cannot guarantee that your monitor’s display will accurately reflect the colour of the goods on delivery. It is always advisable to order sample pots to see the actual paint before purchase.
Perfection Paint take no responsibility for losses, damages or costs arising from unsuitable, unsafe, or inadequate storage conditions. It is the responsibility of the customer to provide adequate storage for the goods purchased from Perfection Paint.
The information supplied across the website and within literature that accompanies paint products is offered in good faith. There are no implied conditions of warranty since level of good preparation, skill of application and site conditions are beyond our control. Paint is a convertible material and and use beyond the container is outside our control . Information or instructions given do not release the user from his or her responsibility to check for product suitability and application methods. In no event do we accept any liability of any kind for the performance or non-performance of any goods beyond the value of those purchased from Perfection Paint (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person).
Prices and How to pay
All our prices displayed are in Pounds sterling. Delivery costs (where applicable) are not included and will be added at the checkout.
You can pay for your order using debit/credit card and PayPal.
Delivery
Delivery will be made only to the address stated by you at the time of placing the order.
Perfection Paint will make all reasonable efforts to meet the date agreed for delivery, should this not be possible Perfection Paint will not be held responsible.
Please ensure all delivery address details are correct, including phone number and email address. We are not responsible for lost or delayed orders due to incorrect or missing information.
We always use high quality packaging to ensure your purchases are well protected during transit, no matter how they are handled.
If you do have any issues with the packaging when your delivery arrives please contact us immediately so we can inform the delivery company and compensate you accordingly.
Perfection Paint offer a next day delivery service to the UK Mainland and whilst this service through our third party courier is very reliable, it is not a guaranteed service. Orders received over the weekend will be processed and packed on the next working day. Orders should be placed before 1.00pm to enable a next working day service. No responsibility can be taken if for whatever reason goods are delayed in some way.
Perfection Paint send goods by trackable courier and therefore customers are kept informed as to the whereabouts of their order. Where goods are delivered to, or received by, the customer damaged or incorrect, Perfection Paint must be notified within 48 hours for replacement goods to be re-sent free of charge. Any such re-delivery is subject to the customer providing proof or the damage or discrepancy where requested. Under no circumstances should a damaged tin of paint be returned to us.
Usage
The customer's attention is drawn to application, usage and safety information relating to the goods, Full information is available from our website or by contacting Perfection Paint
Your rights to cancel and refunds
Although Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations), all of our paint is made to order and therefore cannot be returned.
Our rights to cancel
In the unlikely event that we need to cancel your order we will contact you by email within 24 hours. This may happen if we have run out of stock or payment hasn’t been received.
Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact Perfection Paint through the Contact Us section on the website or by e-mail at info@perfectionpaint.co.uk.
Customer service
Any queries regarding products or orders should be made to Perfection Paint. You can contact Perfection Paint via the contact us link or by email sales@perfectionpaint.co.uk. You can also phone us on 07941 303954.